Receive a Service Calls
Once the Service call is logged in our systems, GPS gets activated and find the nearest Service Engineer and Assign the Calls
We delay, we pay
If the average delay in response is more than 4 working hours in a year, then for every additional hour of delay Mukund Computers would be penalized 20% of the contracted amount. The penalized amount would reflect in the adjustments to the next year’s contract.
Service Level Agreement
The 6 hour rule
Time is of essence in services business. A fact well understood and incorporated in its work ethic by Mukund Computers. The company commits to attend to your breakdown calls within 6 hours of being reported. The strict discipline exercised with respect to timelines is further reinforced by a self-imposed penalty clause.
